Despite our best efforts, as human beings rather than machines, occasionally something goes wrong to show that we are alive.
Based on the principle of honesty and responsibility, according to different situations, our return policy is as follows.
Sent a wrong items
Please contact us within 7 days from the date you signed for the parcels, and send pictures and videos (in most cases, we have photo backups). We will replace you with a correct product and all costs on us.
If the product is hold in customs and finally lost during shipping, we will send you another one for free until the buyer receive the product. BUT not include these countries or area: Germany, Switzerland, Luxembourg, Portuguesa, Mexico, South America, Indonesia etc.
Delivered but lost
If the product shows delivered, but the buyer claims to be lost (it may be taken away by others or signed for on behalf of), please contact the courier company to deal with this situation. We are not responsible for this.
If the buyer happened doesn't like the color, size, or just wants to replace one, we can accept a refund or replacement, but the buyer will be responsible for all the costs incurred. Including shipping cost (our initial shipping cost and your returning shipping cost) and customs duties, etc.
If the buyer thinks the product has quality problems, please contact us within 7 days from the date you signed, and send us pictures and videos to assist us in our judgment.
If it is judged to be a quality problem, we will provide a free replacement. If issues can be resolved by replacement parts, we will give priority to replacement parts rather than the entire product.
It needs to be stated that we DO NOT accept orders that require 100% perfect products. Because even authentic are not 100% perfect.
1) Contact us within 7 days from the date you signed for the parcels.
2) Confirm that the product is not worn, washed and altered.
3) We send return address and phone number (phone number is required to write on the bill)
4) Return the product with original packaging.
5) Send the tracking number.
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Sunday-Friday: 09:00-22:00 (HongKong time)